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- Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to...
- That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead!...
- However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place.
- You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning. There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team.
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Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue.- You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated.
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Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for. You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B.- Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system.
- There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work. Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for.
- For example, work in carrier, mail handling or mail processing roles can be very repetitive and mostly follow a defined set of activities. If you largely like jobs with lots of variations, you might sooner or later feel your work dull or tedious in these roles. Obviously it will not imply a great fitment. On the other hand, customer service clerk jobs in sales, service or distribution might have to deal with different situations with different customers. As the nomenclature suggests, the goal is to find how adept you are at identifying differences between two separate numbers.
- The test itself looks deceptively simple. There would be 12 questions in total and you may expect them to be presented in groups of four. Each number would be an 8-digit string. Be careful and vigilant as you check out the number strings. As soon as you find the first anomaly, do not check any further. In case you find it difficult to visually check and compare entire strings, feel free to devise your own ways — you may start from the left and check two numerals each or divide in groups of four. It should be fairly easy with rigorous practice.
- You may also want to say out the numbers aloud or use a stylus, pen or pencil tip as an aid if that helps to focus. Be confident of your responses before you move on to the next set of questions. You would not be allowed to move back to the previous set. If there are 4 or more consecutive zeros, check carefully — that sequence might hide a possible mismatch. PRO TIP 8: Even though it is nowhere explicitly stated in either the or versions, you may benefit by working this section quickly and, of course, correctly! It appears that the internal mechanism may keep a tab on the time taken to complete this section.
- ORDER NOW To apply for postal positions use our instructional guide and then click on the link at the end of the guide to go direct to the Postal Services' official online employment site. Job opportunities are also advertised at local post offices, in national and local newspapers, journals and periodicals. A passing score of 70 percent or better on a postal exam will place the applicant's name on an eligible register for that job vacancy and you can use the same test and application information to apply for multiple jobs. To improve your postal exam score and for complete information on this process pick up a copy of the 7th edition of Post Office Jobs. Postal employees who have the knowledge, education, credentials, and skills may apply for these openings. Few postal clerks and non professional employees will have law degrees, engineering credentials, or doctorates for example.
- These post office jobs will generally be advertised in local papers and on the USPS web site. You can also call the local CSSD office's Human Resource Department to check on the status of your application or to follow up on interviews. You will be rated on a point system maximum of points even without a written test. Therefore, your resume and Application For Employment PS Form must be thoroughly completed and include all key information such as degrees, training, credentials, and detailed work experience. Only the top three candidates will generally be referred to the selecting official for consideration. Also, explore and apply for all job vacancies in the government and private sectors to improve you chance of employment. Post office job applicants seeking entry level professional and administrative positions can apply for mail handling positions and take the Battery Exam to get their foot in the door. Once hired, as vacancies open in their specialty such as accounting, budget, and other occupations, the Postal Service often advertises these positions first to current postal employees through internal job announcements.
- Once you get your foot in the door you can bid on these restricted announcements and the experience that you will gain from the entry level mail handling position will help you to better understand the postal system.
- To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy. Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time. Incorrect answer. Please choose another answer. What would you least likely do?
- It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone. Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail.
- The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it. Pick up the letter and process it as if it was posted to be mailed. Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there.
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This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there. There's no need to do anything.- No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
- He explains that he wants to send a parcel to his friend, but only has his street address and is missing the zip code. He is not sure how to locate this information. Please select the action you would be most likely to take and the action you would be least likely to take, in response to the described situation. Tell him he can find the information online. Explain where he may find this information and enquire the next day if he found it. Offer to search the zip code together on the USPS website. Explain where he can locate this information and ask if there is anything else you can help with. How would you act in this situation? Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation.
- You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information. You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction.
- However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided. How to Prepare for the Postal Exam ? To significantly increase your chances to ace the test, it's crucial to practice the same question types as on the real test and learn the best ways to answer them. This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence. As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly. It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days.
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I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired.Postal Exam Study Guide Pdf - Fill Out And Sign Printable PDF Template | SignNow
You can buy the workbook online on amazon Upvote2 Report Answered June 8, There are two exams, the first one is just a personality test which you can take online; there is not much to it just answer the questions honestly. The second exam you take You must have a good memory and be good with numbers. Upvote3 Report Answered April 25, Yes, there are many free practice tests available online. Practicing it will allow you to familiar yourself with the test; thus, Your personality profile has to make sense. You must make sure to avoid contradictions in your test answers.- Describe Your Approach — This section is all about your personality. You should answer this one honestly, no? Well, yes, but not quite. The questions here are a bit vague and basically, test your consistency and your personality traits. It would help if you had that in mind while answering each and every question. Take a look at this sample question for better understanding.
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