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- It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case...
- Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about...
- Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
- To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy.
- Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time. Incorrect answer. Please choose another answer. What would you least likely do? It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone.
- Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail. The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it. Pick up the letter and process it as if it was posted to be mailed.
- Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her.
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A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there.- There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money.
- Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
Ace The 2021 USPS Exams (Prev. Known As Postal Exam 473) - With Accurate Practice Tests & Guides
Create a studying schedule well in advance and stick to it all the way until the day before your exam. Although you may be able to develop the proper test-taking skills and strategies on your own, you should use every possible advantage to counter the difficulty of the postal exam. Invest in a recent study guide for exam E that includes study strategies, information on exam content, and lots of practice exams. Take advantage of the practice exams included in your study guide. The format of the postal exam can be particularly daunting for many people, and experiencing it in a stress-free environment will help you be less intimidated by it during the actual test. Part A of the exam will ask you to determine if two addresses are identical at a very fast speed. Spend some time quickly comparing similar addresses to determine whether they have any discrepancies between them. The questions in Part A will ask you whether the two addresses have different street addresses, different zip codes, different street addresses AND zip codes, or no differences.- You will only have roughly 10 seconds to answer each question in Part A, so train yourself to spot all the differences between addresses in about this much time. If you've never seen forms like these before, you may feel overwhelmed. Devote some time to studying commonly used postal forms and how to correctly fill them in. The most difficult aspect of these questions may be dealing with ambiguous wording. Practice reading bureaucratic forms to understand how to input information precisely and correctly. Get used to looking to the fine print for guidance in understanding forms. By far the hardest portion of the exam for most people is Part C, where you're asked to memorize the address range for various delivery routes and then sort addresses into their proper routes. To best this section, strengthen your memorization and recall skills.
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For instance, a route may include Johnson Ave, while Johnson Ave may fall under a separate delivery route. Any address that includes a misspelled street name needs to be marked as undeliverable rather than be categorized in the route it seems to belong to. The postal exam will throw a lot of questions at you in a short amount of time, so it will help to have a good sense of concentration. For example, when you're not studying, spend at least 30 minutes each day reading. During that 30 minutes, only focus on reading and don't allow your mind to wander. Block out all distractions while you're reading. You can also trying meditation to improve your concentration skills.- He explains that he wants to send a parcel to his friend, but only has his street address and is missing the zip code. He is not sure how to locate this information. Please select the action you would be most likely to take and the action you would be least likely to take, in response to the described situation. Tell him he can find the information online. Explain where he may find this information and enquire the next day if he found it. Offer to search the zip code together on the USPS website. Explain where he can locate this information and ask if there is anything else you can help with. How would you act in this situation? Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation. You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information.
- You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction. However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided. How to Prepare for the Postal Exam ?
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To significantly increase your chances to ace the test, it's crucial to practice the same question types as on the real test and learn the best ways to answer them. This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence. As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly. It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days.How To Pass The Postal Exam: 11 Steps (with Pictures) - WikiHow
I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.- Why not? Not everyone who submits an application will be invited to take the assessment. Each job posting has a pre-determined maximum number of applicants who can be tested. If that maximum limit has been reached, you will not be invited to take the assessment. The posting will state whether or not the maximum has been reached, and whether or not examining is still being conducted for that posting. After you submit your application, an onscreen message will appear letting you know whether or not you will be invited to the assessment.
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If you are invited, watch your email box for an assessment invitation. If you are not invited to the assessment, you might still be invited later or you might be invited when you apply to a different job posting. Read instructions carefully and watch your email for additional information. Notice that special exceptions may be made for Veterans. I am applying for a job e. I was told I have 7 days to complete the assessment process. What are the steps in this process that must be completed? The first step involves establishing your assessment account and providing some basic, voluntary information about you.- An email invitation will be sent to the email address you provided. Follow the instructions in that and later emails to complete the first and second steps. The second step involves completing an online assessment you are allowed a maximum of 90 minutes to complete the assessment. Applicants who successfully complete the online assessment are invited to schedule themselves to complete the last step in the process, a proctored assessment. The proctored assessment will take approximately 90 minutes and must be completed at an approved location by trained personnel. I was told I have to start the non-proctored assessment within 3 days. What is for some reason I am unable to start the non-proctored assessment within the specified time frame? If at any time you need assistance or special consideration with scheduling your assessment, submit your request to the technical support e-mail address provided in the messages you received related to the assessment process.
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If you are not able to begin the non-proctored assessment within the time allowed for this specific vacancy, then you will be removed from consideration for that particular job application. However, you will not be prevented from applying for another job opportunity to restart the process. You may apply for other job opportunities and complete the required assessment for the next job for which you apply What is the difference between a "proctored assessment" and an "un-proctored assessment"? A "proctor" is a person who monitors or directs people while taking an assessment. Based on the job for which you applied, you may be required to take an "un-proctored" assessment, a "proctored" assessment, or both. An un-proctored assessment is one that you can take on your own, at any location of your choosing for example, using a computer at home or at the library.- A proctored assessment is one that you must take at one of our test sites. At that test site, a proctor will sign you in, verify your identity, and provide you with instructions to take the assessment. Most of our un-proctored assessments are given online, using the computer. The proctored assessment may be given using a computer, or may be given using paper booklets and answer sheets. I applied for a job requiring an assessment, and was told that I must finish the assessment process within 7 days of submitting my application. What if for some reason I am unable to complete the assessment process within the specified time frame? If you are not able to complete the assessment process within the time allowed for this specific vacancy, then you will be removed from consideration for that particular job application. You may apply for other job opportunities and complete the required assessment for the next job for which you apply.
- When will I get my results for an assessment process that I completed? An e-mail message will be sent to the e-mail address listed in your Candidate Profile following completion of the assessment at the testing center. How long is my score good? When will it expire? Your score may be used until the date shown on your Notice of Rating. For example, for Exam , your score may be used for 6 years if you have not been hired. Different rules may affect your score after you are hired. How can I get additional information about what to expect on the assessment? Available information about an assessment will be provided to you online through your assessment account. For example, for Exam , before you schedule yourself for the proctored exam, an Assessment Information Package will be available to you by following the instructions in your online assessment account. How much advance notice will I receive? You can schedule yourself for the examination after receiving scheduling information via an email.
- You may choose any available date, time and location, as long as you complete the entire assessment process within the scheduled timeframe. How do I get scheduled for an examination? When you apply for a job requiring an assessment, you will be scheduled for the appropriate examination. How much time do I have to complete the testing process? The amount of time you have to complete the assessment process varies by job opening. Ensure you read the communication or invitation e-mail that was sent to you.
- For example, for jobs requiring Exam , you have 7 days to complete the assessment process. Some assessments include multiple steps, some of which may include scheduling an appointment at a test center, so ensure you begin the assessment process as soon as possible so you have enough time to complete all of the steps. It is strongly suggested that you begin the assessment process immediately. Test center appointments are available on a first come, first serve basis, and most test centers are closed Sunday and holidays. If I am asked to take an assessment online, how much time should I allot? The amount of time will vary based on what assessment you are taking. For example, if you are taking the first part of Exam , the online assessment is expected to take you approximately one hour to complete.
- Before you begin the assessment, the instructions will tell you how long to allot. If you pass the first unproctored part of Exam , the next step will be to schedule an appointment at a test center to take the second part of the exam. How do I schedule my proctored testing appointment? Schedule the assessment name A highlighted link. Keep in mind the expected time frame for completing all assessment steps. Schedule your appointment as soon as you receive the invitation, to increase your chance of finding a convenient date, time and location.
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